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Terms of Service
Regal Seniors: Senior Concierge

A legal disclaimer

Last updated: October 2025

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These Terms of Service (“Terms”) outline the agreement between Regal Seniors: Senior Concierge (“we,” “our,” or “us”) and you (“client,” “you,” or “your”) regarding the use of our website and services.


By booking or using our services, you agree to these Terms.

1. Services Provided

Regal Seniors offers non-medical senior concierge and support services, including but not limited to companionship, errands, appointment accompaniment, light home and yard maintenance, and technology coaching/assistance.


All services are intended to promote comfort, independence, and daily convenience — not medical care or personal support services.

2. Service Availability

Services are typically available evenings and weekends by appointment. You are able to contact Regal Seniors: Senior Concierge to schedule service outside these hours, although it will be based on availability.

Services may be completed or provided outside of typical business hours by Regal Seniors: Senior Concierge. We reserve the right to adjust hours, availability, or service offerings without prior notice.

3. Bookings & Cancellations

  • Bookings may be made online, by phone, or by email.

  • To cancel or reschedule, please provide at least 24 hours’ notice.

  • Cancellations with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the service cost.

  • Missed appointments (no-shows) may result in full charge of the scheduled service.

4. Payments

  • Payments are accepted via cash, debit, credit, eTransfer, or Wix Payments.

  • Full payment is due upon completion of service unless otherwise arranged in advance.

  • Receipts are provided for all transactions.

5. Safety & Conduct

  • Our staff and representatives will always act respectfully and professionally.

  • Clients are expected to maintain a safe and appropriate environment for services.

  • We reserve the right to refuse or discontinue service if safety, respect, or legality is compromised.

6. Limitation of Liability

Regal Seniors and its representatives are not responsible for any injury, damage, or loss arising from services provided, except in cases of proven gross negligence.

 

Clients acknowledge that services are non-medical and supportive in nature, and that participation is voluntary.

7. Privacy

All personal information is collected and handled in accordance with our Privacy Policy (link to your Privacy Policy page).

 

We respect your confidentiality and never share your data without consent unless required by law.

8. Updates to Terms

We may update these Terms occasionally to reflect changes in our business or applicable laws.

 

Updates will be posted on this website with a revised “Last updated” date.

9. Contact

If you have questions about these Terms or our services, please contact:

 

Regal Seniors: Senior Concierge

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Calgary, Alberta, Canada
info@regalseniors.com
(587) 288-6319

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