Refund & Cancellation Policy

Legal Disclaimer

​

Last updated: July 2026

​

At Regal Seniors, we understand that plans can change.

Our goal is to be fair and flexible while respecting both our clients’ time and the time reserved for each service.

​

​

1. Cancellations
 

• 24 hours’ notice is required for all cancellations or rescheduling.

• Cancellations made more than 24 hours before your appointment will not be charged.

• Cancellations made less than 24 hours before your appointment may be charged 50% of the scheduled service cost.

• Missed appointments (“no-shows”) will be charged the full service fee.

​

​

2. Refunds for Prepaid Services

​

If you prepay for a service (via eTransfer, Wix Payments, or package purchase):

​

• Full refunds are available for cancellations made at least 24 hours before the scheduled appointment.

• If cancellation is made within 24 hours, 50% of the fee may be retained to cover the reserved time.

• In the unlikely event that Regal Seniors must cancel a confirmed appointment, you will receive a full refund or may choose to reschedule at no charge.

​

​

3. Service Packages​

​

If you have purchased a multi-visit or recurring service package:

​

• Unused visits may be refunded on a pro-rated basis (minus any completed visits and a 5% processing fee).

• Packages are valid for 6 months from the date of purchase.

​​

​​

4. Payment Disputes​

​

If you believe you were charged in error or have concerns about a payment, please contact info@regalseniors.com within 7 days of the transaction.We’ll review your request and resolve the issue promptly.​

​

5. Non-Refundable Items​

​

Please note that the following are non-refundable:

​

• Gift certificates (unless required by law)

• Services rendered in full

• Any third-party fees or travel surcharges (if applicable)

​

​

6. Contact​

​

For questions about refunds or cancellations, please contact:

​

Regal Seniors: Senior Concierge

Calgary, Alberta, Canada

info@regalseniors.com
(403) 901-6802